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Below is information that will be useful for you to know before booking your appointment:
An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.
Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.
SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.
Our appointments are classified and invoiced as follows:
- Minor Service (Level A)
A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
- Specific Service (Level B)
A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.
- Extended Service (Level C)
A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
- Comprehensive Service (Level D)
A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
- Minor Service (Level A)
After Hours Care
If you have a medical problem outside our practice hours, please call our After Hours Nurse on 0438 778 078.
There may be a cancellation fee if we do not receive notice of your cancellation.
We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.
If we receive late notice of your cancellation the fee may also apply. This enables us to reschedule the day for other patients.
A fee may also apply if you miss your appointment without any cancellation notice.
This practice acknowledges that patient complaints are an important source of customer feedback. Under the Human Rights Commission Act 2005, people with complaints should try to resolve them directly with the health service provider or medical centre. If a satisfactory outcome is not achieved then complaints can be directed to:
Office of Health Ombudsman
PO Box 13281
Brisbane QLD 4003
Phone 133 646
If you have an emergency please telephone 000 or go to your nearest Emergency Department.
This practice is a mixed billing practice. Please check when making an appointment if you feel that bulk billing is necessary for you.
There is no bulk billing on Saturdays.
Payment is by cash, EFTPOS or VISA/Master Card and is required at time of service.
Medicare rebates can be organised at the time if your bank details are registered with Medicare.
Medical certificates are available and can be requested at the time of consultation with your doctor.
If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
Privacy and confidentiality
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
Reminders and practice information
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.
Please advise the staff if you do not wish to participate in this program.
Patients are able to have access to their medical records, but need to discuss this with their doctor. If you require your notes to be transferred to another practice you will be required to sign a release form and will incur a fee of $30 to cover administration costs. No information will be released without your written consent.
Your doctor will advise when they expect your results to arrive at the practice. In most instances, your doctor will advise if they wish you to make an appointment to follow up results. If you wish to know all the details of even normal results, you are best to make an appointment.
In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor.
Please ensure that you advise us of any change to your contact details.
Please note our staff do not provide results over the phone. We only accept calls for result enquiries between the hours of 3pm and 4pm on weekdays.